Every Hidden Storage Furniture piece is carefully built, inspected, and packed before it leaves our workshop. Because our furniture contains precision RFID locking mechanisms and concealed compartments, we take extra care in packaging and handling to make sure your order arrives in perfect condition.
Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Because many of our pieces are handcrafted or finished to order, some items may require 5 to 10 business days of production time before dispatch. If your item requires extended production time, this will be clearly stated on the product page and confirmed in your order confirmation email.
Orders are not processed or shipped on weekends or public holidays. During peak periods (holiday season, major sales), processing may take an additional 1 to 2 business days.
Shipping Times & Rates
Destination
Estimated Delivery
Cost
United States (contiguous)
5 to 9 business days
Free on orders over $150, flat $14.95 below
Canada
7 to 12 business days
Calculated at checkout
United Kingdom & EU
6 to 10 business days
Free on orders over €150 / £130
Rest of world
10 to 20 business days
Calculated at checkout
Delivery estimates begin from the date of dispatch, not the date of order. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.
Tracking Your Order
Once shipped, you will receive an email containing your tracking number and a link to follow your parcel. Tracking information may take 24 to 48 hours to become active. If you have not received tracking within 5 business days of ordering, please contact us at contact@hiddenstoragefurniture.com.
Discreet Packaging
We understand that privacy matters. It is the heart of what we do. All orders ship in plain, unbranded packaging with no mention of hidden compartments, safes, or security features on the outside of the box or on the shipping label. The sender appears as our neutral fulfillment name only.
Large & Heavy Items
Nightstands, console tables, and larger furniture pieces may ship via freight carrier. For freight deliveries, the carrier will contact you to schedule a delivery window. Please inspect the packaging for visible damage before signing the delivery receipt. If the packaging appears damaged, note it on the delivery receipt and photograph it. This protects your right to a full claim.
Damaged or Lost Shipments
Please inspect your order immediately upon arrival. If your item arrives damaged:
Take clear photos of the packaging and the damaged item within 48 hours of delivery.
We will send a free replacement or replacement parts, or issue a full refund. The choice is yours.
If your tracking shows no movement for more than 10 business days, contact us and we will open an investigation with the carrier. If a package is confirmed lost, we will reship or refund in full.
Customs, Duties & Taxes
For international orders, import duties, taxes, and customs fees may apply depending on your country. These are the responsibility of the customer unless otherwise stated at checkout. We are not responsible for delays caused by customs processing.
Address Changes & Order Modifications
Need to change your shipping address? Contact us within 12 hours of placing your order at contact@hiddenstoragefurniture.com. Once an order has been dispatched, we are unable to redirect it.
