Privacy is the core of our products, and of how we run our store. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have over it when you visit or make a purchase from hiddenstoragefurniture.com (the “Site”).
1. Information We Collect
Information you provide to us:
Order information: name, billing and shipping address, email address, phone number, and order details when you make a purchase.
Account information: email and password if you create an account.
Communications: the contents of messages you send us via email, contact forms, or chat.
Reviews and submissions: content you voluntarily submit, such as product reviews or photos.
Information collected automatically:
Device information: browser type, IP address, time zone, device type, and operating system.
Usage information: pages viewed, products viewed, referring websites, and interactions with the Site, collected via cookies and similar technologies (see our Cookie Policy).
Payment information: Payments are processed by secure third-party payment providers (e.g., Shopify Payments, PayPal, Stripe). We never see, store, or have access to your full card number. Payment providers handle your card details under PCI-DSS security standards.
2. How We Use Your Information
We use your personal information to:
Process and fulfill your orders, including shipping confirmations, invoices, and delivery updates
Communicate with you about your order, returns, warranty claims, and support requests
Screen orders for fraud and security risks
Send marketing emails only if you have opted in. You can unsubscribe at any time with one click
Improve our Site, products, and customer experience through aggregated analytics
Comply with legal obligations (tax, accounting, consumer law)
Legal bases (EU/UK visitors): we process your data on the basis of contract performance (fulfilling your order), legitimate interests (fraud prevention, analytics), consent (marketing, non-essential cookies), and legal obligation.
3. Sharing Your Information
We share personal information only with service providers who need it to run our business:
E-commerce platform: our store is hosted on Shopify, which stores order and customer data on our behalf
Payment processors: to process transactions securely
Shipping carriers and fulfillment partners: name, address, and phone number, solely for delivery
Email service providers: for transactional and (if opted-in) marketing emails
Analytics and advertising partners: such as Google Analytics and Meta, in accordance with your cookie preferences
We may also disclose information when required by law, regulation, or valid legal process.
We never sell your personal information. And in keeping with the nature of our products: we never share, publish, or disclose any information about what our customers store in their furniture, because we never ask, and we never know.
4. Data Retention
We retain order records for as long as required for tax and accounting purposes (typically 7 years), and account data until you ask us to delete it. Marketing data is kept until you unsubscribe or request deletion.
5. Your Rights
Depending on your location, you have the right to:
Access the personal data we hold about you
Correct inaccurate data
Delete your data (“right to be forgotten”)
Object to or restrict certain processing
Data portability: receive your data in a machine-readable format
Withdraw consent at any time (e.g., unsubscribe from marketing)
Complain to your local data protection authority
California residents (CCPA/CPRA): you have the right to know, delete, correct, and opt out of “sharing” for cross-context behavioral advertising. We do not sell personal information for money. To exercise these rights, contact us. We will not discriminate against you for doing so.
To exercise any right, email contact@hiddenstoragefurniture.com. We respond within 30 days.
6. Security
We use SSL/TLS encryption across the entire Site, restrict internal access to personal data, and rely on industry-standard infrastructure. No method of transmission over the internet is 100% secure, but we work continuously to protect your information.
7. International Transfers
Your data may be processed in countries outside your own. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.
8. Children
Our Site is not intended for anyone under 16, and we do not knowingly collect data from children.
9. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be announced on the Site.
10. Contact
Data controller: Hidden Storage Furniture, Email: contact@hiddenstoragefurniture.com
