We want you to love your Hidden Storage Furniture piece. If something isn’t right, we’ll make it right.
30-Day Return Guarantee
You may return most items within 30 days of delivery for a full refund or exchange, no questions asked. To be eligible for a return:
The item must be unused, in its original condition, and free from damage caused after delivery.
The item must include all original components: RFID cards/tags, keys, batteries, mounting hardware, and instructions.
The item must be returned in its original packaging or equivalent protective packaging.
How to Start a Return
Email contact@hiddenstoragefurnitures.com with your order number and the reason for return (optional, but it helps us improve).
We will reply within 1 business day with your Return Authorization and the return shipping address.
Ship the item back within 14 days of receiving your Return Authorization.
Once received and inspected (typically 2 to 4 business days), your refund is processed.
Please do not send returns without a Return Authorization. Unauthorized returns cannot be guaranteed a refund.
Refunds
Approved refunds are issued to your original payment method within 5 to 10 business days of our receiving and inspecting the return. Depending on your bank or card issuer, it may take an additional few days for funds to appear on your statement.
You will receive an email confirmation once your refund has been processed. If more than 15 business days have passed since your return was delivered to us and you haven’t received a refund, contact us at contact@hiddenstoragefurnitures.com.
Return Shipping Costs
Defective, damaged, or incorrect items: We cover 100% of return shipping and will email you a prepaid label.
Change of mind / no longer needed: Return shipping is paid by the customer. Original shipping fees (if any) are non-refundable.
We recommend using a tracked shipping service for returns. We cannot issue refunds for return shipments lost in transit without tracking.
Exchanges
Want a different size, finish, or model? The fastest route is to request a return for refund and place a new order. Alternatively, email us and we’ll arrange a direct exchange once your original item is on its way back.
Non-Returnable Items
The following cannot be returned unless defective:
Custom-made or personalized pieces (custom dimensions, engraving, non-standard finishes)
Spare parts and accessories that have been installed or used
Items marked “Final Sale”
Gift cards
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or isn’t what you ordered, contact us within 48 hours of delivery with photos. We will resolve it at no cost to you with a replacement, replacement parts, or a full refund, whichever you prefer. Claims for RFID lock malfunctions are also covered under our Warranty Policy for a full 2 years.
EU & UK Customers: Right of Withdrawal
If you are a consumer in the European Union or United Kingdom, you have a statutory 14-day right of withdrawal from the day you receive the goods, in addition to our voluntary 30-day guarantee. Nothing in this policy limits your statutory rights.
Questions about a return? Email contact@hiddenstoragefurnitures.com. We respond within 24 hours on business days
